Returns

Refund Policy

Last updated: July 2026

At Marcelo Volti, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help. This Refund Policy sets out your rights and our obligations regarding returns, refunds and exchanges, in line with New Zealand consumer protection law.

1. Eligibility for Returns and Refunds

We accept returns or refund requests for most items within 30 days of delivery. To be eligible, your item must be:

Unused and in the same condition you received it
In its original packaging
Accompanied by a valid proof of purchase (order number or receipt)

The following are not eligible for return or refund:

Gift cards
Final sale or clearance items (marked as such at purchase)
Items not in original condition or with missing parts
Personalised or custom-made items (unless defective)

2. Your Rights Under New Zealand Law

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our goods come with guarantees that cannot be excluded under New Zealand consumer law. You're entitled to a replacement or refund for a major failure, and to have goods repaired, replaced or refunded if they fail to be of acceptable quality.

3. How to Initiate a Return or Refund

To start a return or refund request, contact our support team at info@marcelovolti.com. A returns address will be provided by email. Please wait for confirmation and instructions before sending any item back — items sent without authorisation may not be eligible for a refund.

4. Refunds

Once we receive and inspect your returned item, we'll notify you by email. If approved, we'll issue a refund to your original payment method within 7 to 14 business days, depending on your bank or payment provider. Refunds cover the product cost only, unless the item was defective, damaged, or sent in error — in which case original shipping costs are also refunded.

5. Exchanges

We replace items only if they're defective, damaged on arrival, or incorrect. To request an exchange, contact us at info@marcelovolti.com with a description and photo of the issue within 14 days of receiving your order.